Managed IT Services

Services designed to keep your systems running smoothly and efficiently

Your Partner in IT Excellence

Our Managed IT Support is more than just a service; it’s a partnership. We work closely with you to become an integral part of your business, acting as your full-fledged IT department. This collaboration allows us to understand your unique needs and tailor our services accordingly.

Benefits of Outsourcing Your IT to Wemtech:

   •   Enhanced Efficiency: With Wemtech managing your IT, you can focus on what you do best – running your business. Our expertise ensures that your IT systems are always at peak performance.
   •   Cost-Effective Solutions: Outsourcing to Wemtech cuts down on the costs of maintaining an in-house IT team, without compromising on quality or expertise.
   •   Expert Support: Our team of experienced IT professionals is always on hand to provide support and advice, ensuring that your IT infrastructure is up-to-date and secure.
   •   Proactive Maintenance: We don’t just fix problems; we prevent them. Our proactive approach to IT maintenance minimises downtime and keeps your business running smoothly.

Partnering with Your Existing IT Team

Already have an internal IT team? Wemtech can provide additional support and expertise. We can top up your existing resources, offering extra help during busy periods, or provide specialised skills that complement your in-house team’s capabilities.

Tailored to Your Business

Every business is unique, and so are its IT needs. At Wemtech, we offer customisable support packages to fit your specific requirements. Whether you need full IT management or just additional support, we’ve got you covered.

Why Managed IT Support?

Customised IT Strategy and Planning

Wemtech will work closely with your business to understand your specific needs and goals. Based on this understanding, we will develop a customised IT strategy that aligns with your business objectives. This includes planning for future growth, technology upgrades, and resource allocation, ensuring that your IT infrastructure can scale and evolve as your business does.

User Support and Training

Providing end-user support is a critical function. This includes not only resolving technical issues and providing troubleshooting assistance but also offering training and guidance to help users make the most of the technology at their disposal. Effective user support enhances productivity and ensures smoother operations.

Performance Analysis and Reporting

Regularly analysing the performance of your IT systems and providing comprehensive reports is important. This includes monitoring the health of the infrastructure, assessing the effectiveness of security measures, and evaluating system usage and performance. These insights can help in making informed decisions about IT investments and improvements.

Guaranteed Response Times

SLA commitments regarding response times. This means clients have clear expectations on how quickly they can expect issues to be addressed. It reduces uncertainty and builds trust, as clients know that we will meet these response time standards.

Unlimited Telephone Support

Uncapped support ensures that clients receive immediate help whenever they encounter an issue, no matter how small. This quick access to support can be crucial in resolving problems rapidly and preventing minor issues from escalating, fostering a sense of reliability and trust in our services.

Vendor Management and Software Licensing

We will handle the complexities of managing relationships with multiple 3rd party vendors. We will ensure that all software is up to date and compliant with licensing agreements, and also manage hardware warranties and service agreements, providing a streamlined process for you.

Disaster Recovery and Data Backup

Ensuring that there is a reliable backup and disaster recovery plan in place is essential. Regularly backup data and have a clear, efficient strategy for restoring systems in case of data loss, whether due to technical failure, human error, or external threats. This is vital for business continuity and minimising the impact of any unforeseen events.

Proactive Monitoring and Maintenance

A key role of our service is to continuously monitor your IT infrastructure to preemptively identify and resolve issues before they escalate into serious problems. This includes regular maintenance, updates, and patches for software and hardware, ensuring everything runs smoothly and securely. Proactive monitoring helps in minimising downtime and maintaining optimal performance.

Frequently asked questions

What exactly does your managed IT support cover?

Our managed IT support covers a comprehensive range of services including proactive monitoring and maintenance of your IT infrastructure, cybersecurity management, user support and training, and data backup and disaster recovery. We also provide strategic IT planning, tailored to align with your business goals. Speak with us for your tailored solution.

How do you ensure the security of our IT systems?

We prioritise the security of your IT systems by implementing robust measures like firewalls, anti-virus software, and intrusion detection systems. Regular security audits and compliance checks are conducted to ensure adherence to the latest security standards.

Can you support our existing in-house IT team?

Absolutely. We can complement your existing IT team by providing additional expertise and support where needed. This could be in the form of specialised skills, extra help during peak periods, or simply providing a second opinion on IT strategies and projects.

How do you handle data backup and disaster recovery?

We conduct regular, secure backups of your data to protect against data loss. In the event of a system failure or other disaster, we have a comprehensive disaster recovery plan to quickly restore your data and systems, ensuring minimal impact on your operations.

Can you customise your IT services to fit our specific business needs?

Yes, we specialise in customising our IT services to meet the unique requirements of each client. We start with a thorough assessment of your current IT infrastructure and business objectives, then develop a tailored IT strategy that aligns with your specific needs and goals.

How do you handle the scalability of IT services as our business grows?

We understand that your IT needs may evolve as your business grows. Our services are designed to be scalable to accommodate growth and changes in your business. This includes flexible resource allocation, scalable infrastructure solutions, and strategic planning to ensure your IT can seamlessly scale along with your business.

What sets your managed IT services apart from other providers?

What sets us apart is our commitment to building a true partnership with our clients. We not only provide technical expertise but also focus on understanding and aligning with your business goals. Our proactive approach to IT management, combined with our commitment to customer service and continuous improvement, makes us a trusted partner for your IT needs. Read about our ethos All About Wemtech

How do you measure and report on the performance of IT services?

We use a range of metrics to measure the performance of our IT services, including system uptime, response times, issue resolution rates, and user satisfaction. We provide regular reports to our clients, offering transparent insights into the performance and impact of our services on their business.

Find the solution to your IT problems – call 0330 120 0606 for friendly & helpful advice!