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Job Title: Office Manager
Salary: Inline with industry
Location: Dudley
Closing Date: Early 2019
Positions: 1 Avaliable


If you are interested and would like more information on this position please send your CV to info@wem-tech.co.uk and add 'Job Application' to the subject with a covering statement.
Job Title: Business Development Manager
Salary: Generous + OTE
Location: Dudley
Closing Date: Early 2019
Positions: 1 Avaliable


If you are interested and would like more information on this position please send your CV to info@wem-tech.co.uk and add 'Job Application' to the subject with a covering statement.
Job Title: Technical Support Analyst / Helpdesk Support
Salary: Circa £20-25k
Location: Dudley
Closing Date: Winter 2018
Positions: 2 Avaliable


IT Services and Cloud Solution Provider with offices in Dudley and Sheffield. A fresh minded growing company providing services to a diverse array of clients from accountants to motorsport. Seeking a keen, driven individual to assist in the delivery of first-class support of and installation services to the current and growing client base. Time will be predominantly office-based service desk with some onsite installations/support. The selected individual will be joining a forward thinking business with great exposure to various technologies and solutions.
Duties:
• To take and log helpdesk calls
• To provide 1st 2nd line technical support to a diverse array of clients (telephone / remote support)
• Provide onsite support & installations if required
• To take ownership of user problems from logging, prioritising through to resolution
• To be proactive when dealing with user issues keeping the client updated on the status of their support query
• To log and action issues identified by proactive monitoring
• To support and maintain all levels of appropriate documentation
• To assist in the maintenance and administration of hosted solutions
Essential Experience:

• Previous experience working in a role providing a high level of 1st and 2nd line desktop & server support / Helpdesk (remote & telephone support) experience
• Excellent telephone manner
• Knowledge of Microsoft based server operating systems with emphasis on Windows Server 2008, 2012 & 2016
• Strong knowledge of Microsoft based desktop operating system Windows 7/8/10
• Working knowledge of Exchange server 2010 / 2013 & Exchange Online (Office 365)
• Experience with using and troubleshooting Outlook 2007 / 2010 within a network environment (permissions, calendar sharing, delegation)
• Experience of managing shared folders and printers in a network environment
• Knowledge of network and firewall administration, Active Directory administration – users creation, group memberships management, password management
Desirable Experience:

• DNS/DHCP/VPN/VLAN/Firewalls
• Group Policy
• Microsoft / certifications desirable
• Server installation / migration experience
• Linux server exposure Ubuntu, Centos
• VoIP/SIP/Telephony Exposure
• Previous VAR / Reseller experience
Your Profile

• A keen and motivated individual with a passion for technology
• Excellent communication skills
• Excellent organisation, time management and follow up
• Diving License / Car Owner

To apply please email your CV to info@wem-tech.co.uk and add 'Job Application' to the subject with a covering statement.

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